These terms and conditions of sale are intended to govern the commercial relationships between Marineland Resort SAS, 1715 route de Nice 06600 Antibes (hereinafter referred to as "the Hotel") and its customers.
Preamble
1. These Terms and Conditions of Sale apply to individual reservations made by the customer for personal use.
2. The reservation request constitutes adherence to these terms of sale and full, unconditional acceptance of their provisions.
3. The reservation request must be made in the name of one of the individuals staying at the Hotel (hereinafter referred to as the “Customer”).
4. The customer acknowledges having read and accepted these terms and conditions of sale as well as the terms of sale applicable to the chosen rate, accessible on the website.
5. The customer declares having the capacity to enter into a contract, meaning being of legal age and not under guardianship or curatorship.
6. The customer’s agreement to the terms and conditions of sale and the terms of the chosen rate is required during the reservation; no reservation can be made without this agreement.
7. Payments made for reservations with non-modifiable and non-cancellable terms will hereinafter be referred to as prepayments.
Article 1 : Reservation
Reservations can be made:
-By phone at +33 (0)4 83 88 14 00 (standard call rate, non-premium);
-By email at : contact@sobluehotel.com ,
-Via the website https://www.sobluehotel.com ,
-Or directly at the hotel reception.
1. A reservation is deemed confirmed once the banking details have been validated.
2. The customer may book a limited number of rooms per reservation for personal use through the website. For bookings of more than four (4) rooms, the Hotel reserves the right to apply specific pricing conditions and cancellation policies to the corresponding contracts.
3. The customer undertakes, prior to making a reservation, to complete the requested information on the reservation form.
4. The customer guarantees the accuracy and truthfulness of the information provided.
5. The reservation process includes the following steps:
-Step 1: Selection of room and rate.
-Step 2: Optional selection of additional services (available only on the website).
-Step 3: Verification of reservation details, total price, applicable terms of sale, and adjustments (room, rate, additional services).
-Step 4: Entry of customer contact information.
-Step 5: Input of credit card details for guarantee or prepayment.
-Step 6: Review and acceptance of the terms and conditions of sale and the chosen rate’s terms before confirming the reservation.
-Step 7: Customer’s validation of the reservation
Article 2 : Cancellation Terms
2.1. Cancellation Policies
2.1.1. The customer is reminded that, under Article L.121-20-4 of the French Consumer Code, they do not benefit from the right of withdrawal provided by Article L.121-20 of the same code.
2.1.2. The terms of sale for the chosen rate specify the conditions for cancellation and/or modification of the reservation.
2.1.3. Reservations with prepayments cannot be modified or canceled. Advance payments, considered deposits, are non-refundable. This will be specified in the rate’s terms of sale.
2.1.4. Where permitted by the terms of sale for the chosen rate, cancellations can be made directly on the website or via mobile services under the "Modify or cancel your reservation" section.
2.1.5. In case of stay interruption (unexpected departure), the customer must still pay for the entire stay. For prepaid reservations, no refunds will be issued.
2.1.6. Unless otherwise stated, rooms are available from 3 PM on the day of arrival and must be vacated by 11 AM on the departure date. Late checkout is possible upon request, subject to room availability and an additional fee.
2.2. Cancellation Insurance
Our prices do not include cancellation insurance. However, customers can purchase one from Safebooking under specific conditions freely accessible at: http://www.securebookings.com/Terms/Insurance/Safebooking-fr.pdf
This insurance is subject to a contract between Safebooking and the customer, with pricing details available at: http://www.secure-bookings.com/Terms/Insurance/Safebooking-IPID-fr.pdf It must be purchased at the time of booking. Once concluded, cancellation insurance fees are non-refundable.
Article 3 – Prices
1. Prices are stated in euros. Prices include VAT applicable on the order date, and any changes in the VAT rate (10%) will automatically affect the stated prices at the billing date.
2. Prices include only the services explicitly mentioned in the reservation. Additional services provided during the stay and the tourist tax will be added to the invoice.
3. The applicable prices are those in effect on the reservation date. Only the price stated in the reservation confirmation is contractual.
Article 4 : Payment Terms
1. Payment for all services is made directly to the hotel, except for reservations requiring prepayment at the time of booking.
2. The customer provides their banking details as a guarantee for the reservation, except for special rates or conditions, via a credit card (Visa, Mastercard, American Express) by securely entering the card number, expiry date, and CVV (SSL-encrypted).
3. Payment is made at the hotel during the stay unless specific conditions or rates require payment at the time of booking (online prepayment for certain rates). Such prepayments are considered deposits.
4. For rates requiring online prepayment, the amount paid in advance as a deposit is debited at the time of booking or on the specified date in the rate conditions.
5. Prepayments include accommodation costs, breakfast if selected, applicable taxes, and any additional services chosen by the customer, excluding the tourist tax.
6. In case of a no-show (un-canceled reservation, customer not present), the hotel will charge the total reservation amount as a flat indemnity to the credit card provided as a guarantee.
7. The credit card used for prepayment may be requested at check-in. It must match the name on the reservation. Otherwise, the customer must contact the hotel in advance to complete an authorization form and provide copies of the card and ID. The hotel may require the customer to pay the deposit on-site with their own credit card, in which case the initial deposit will be refunded.
Article 5 : Relocation
In the event of force majeure, exceptional events or technical problems in the hotel making the customer's stay impossible, the hotel will do everything in its power to find alternative accommodation, if possible in a hotel of the same or higher category. Any additional room costs will be borne by the hotel.
Article 6 : Stay at the hotel
1. On arrival at the hotel, customers are asked to complete an arrival form. To do this, the customer will be asked to show proof of identity in order to verify his or her identity. The hotel reserves the right to cancel the reservation if the customer fails to show proof of identity.
2. The customer accepts and undertakes to use the room in a reasonable manner and in accordance with its purpose. Any behavior contrary to public morality and order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund, if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
3. The customer undertakes to ensure that the computer resources (WIFI access) made available by the hotel are not used in any way for illicit purposes. The customer is also required to comply with the security policy of the hotel's Internet service provider, including the rules governing the use of the security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that might undermine the effectiveness of these measures.
4. The customer will be held responsible for any damage, deterioration or act of vandalism that may occur as a result of occupying the premises and/or as a result of the participants and/or staff for whom he/she is responsible, both to property and to damage resulting from the use of the network, such as loss of data, viruses or service interruptions.
5. Pets are not allowed.
6. Smoking and vaping are not permitted inside the hotel. Failure to do so will result in a penalty corresponding to the closure and complete cleaning of the room.
Article 7 : Complaints
All complaints must be sent to the hotel or by registered mail with return receipt, no later than 15 days after the date of departure, on pain of foreclosure, or send us an email at contact@sobluehotel.com . . If you do not receive a satisfactory response within 60 days of contacting the above-mentioned service, you may refer your complaint to the mediator of the Tourism and Travel.
Article 8 : Responsibilities
1. The photographs presented on the site are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotels presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furnishings or possible renovations. The customer is not entitled to any claim in this respect.
2. The hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the customer or the act of its partners, such as the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized prepayment by the bearer's bank.
Article 9 : Respect for privacy and protection of personal data
1. The Hotel is responsible for the processing of personal data.
2. As part of this processing, the Hotel collects information concerning the customer's identity, e-mail and/or postal address, telephone number, credit card information required to pay for the room and other information related to the customer's specific requirements.
3. The customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers by the presence of an asterisk.
4.. All services will be subject to a record accessible to the customer on request from the following address: contact@sobluehotel.com
5. In accordance with Law 78-17 "Informatique et Libertés" of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR) effective as of May 25, 2018, the customer has the right to access, rectify, and oppose the processing of their personal data.
6. The customer may also refuse data processing, request its limitation, or request the deletion of their personal data (within the limits of legal retention periods).
7. This right can be exercised by simply making a written request to privacy@sobluehotel.com , which will respond to the submitted requests.
8. The purpose of the processing of collected personal data is to meet obligations related to the services provided (customer management, commercial prospecting, and statistical reporting).
9.. Some personal data may be collected for services provided by the Hotel's third-party providers to facilitate reservations or contract execution, hotel booking, quality control management, or handling complaints (TOPSYS, APALEO, Experience, Welcome Pickup). These providers have their own privacy policies. The Hotel disclaims any responsibility regarding their policies or their personal data processing practices.
Article 10 : Governing Law - Language
These terms and conditions of sale are governed by French law. The authoritative language is French. Should these terms and conditions be translated into another language, the French version will prevail over any other translation in the event of disputes, litigation, or difficulties in interpretation or enforcement of these terms and conditions, or more generally in the relationships between the parties.
Article 11 : Amendments to the Terms and Conditions of Sale
These terms and conditions of online sale may be modified and/or supplemented at any time. Once published online, the new version of the terms and conditions of sale will automatically apply to all customers.
Revision Date: December 2024
