To ensure maximum safety for all and to make your stay enjoyable, we ask that you adhere to the hotel's internal regulations and commit to following them.
Arrival
The hotel welcomes guests 24 hours a day, all year round, without interruption.
All guests must present valid identification at check-in. Failure to do so may result in the Hotelier refusing to rent the room and/or cancelling the reservation.
Guests, including accompanying persons and teenagers over 15, are required to complete an information form, which may be used as a “police form” for foreign residents.
Room occupancy
Rooms are available from 3 p.m. on the day of arrival (this time is indicative and may vary according to the level of activity and occupancy of the hotel) and must be vacated by 11 a.m. on the day of departure.
Any departure after 11 a.m. will result in the invoicing of an additional full night's stay.
All reservations are made in the name and on behalf of the Customer, and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.
The Customer may not bring into the room third parties not known to the Hotel without the latter's authorization.
Any luggage remaining in a room after 12 hours without renewal will be removed from the room and may be collected by its owner at the Hotel reception desk.
Rooms must be left accessible at least once a day for cleaning by Hotel staff, unless expressly requested by the Customer. Failure to provide housekeeping services at the express request of the Customer shall not give rise to any compensation.
In view of fire safety regulations, the Customer may not reserve a room for a number of persons greater than that stipulated and/or have the room occupied by a number of persons greater than that for which it is intended by the reservation or by the law in force.
Children and extra Beds
Minors are not allowed to stay alone in a room. In accordance with the general terms and conditions of sale, minors must carry personal identification. If the accompanying adult is not the minor's legal guardian, he or she must be in possession of parental authorization from the child's parents.
Children are the sole responsibility of their parents or accompanying adults. Any damage or nuisance caused intentionally or unintentionally must be paid for by the person reserving the room, unless he/she can establish an external cause.
Additional cribs or beds may be provided where possible, subject to the number of people per room stipulated in the reservation or by law.
They will give rise to an additional charge of €10 per day.
Keys and access Badges
Magnetic room access card(s) is/are personally assigned to each guest. Guests are responsible for keeping track of their cards, and should report any loss or disappearance immediately to the hotel reception desk. An identity check will automatically be requested if the card is renewed.
The Customer must not entrust his/her room card to a third party and must return it on the day of departure.
The Customer must ensure that the room door is closed before leaving the room or going to bed.
The Customer shall not bring any stranger into the Hotel, in particular through concealed entrances (emergency exits, etc.), without the Hotel's consent. All persons accessing the Hotel must report to reception.
Behavior and Dress Code
The Hotel reserves the right to refuse to accept Customers whose behavior is contrary to public decency and/or public order, or who are noisy, improper and/or drunk.
The Customer is courteous and respectful towards the Hotel staff and other Customers. They shall refrain from any verbal or physical violence, from any behavior or remarks of a sexual, racist, sexist, anti-Semitic or homophobic nature, and in general from any discriminatory remarks, as well as from any form of harassment or denigration.
The Customer shall exercise discretion so as not to disturb the service or the peace and quiet of the Hotel.
The Hotel reserves the right not to receive Customers whose dress is indecent and/or negligent, or whose clothing is intended to conceal the face (law N°2010-1192 of October 11, 2010). Proper attire is required in all public areas of the hotel, i.e. shoes, tops and bottoms.
Responsibilities
The Customer accepts and undertakes to make reasonable use of the room and common areas provided. Any behavior contrary to the principles of safety and/or hygiene, morality and/or public order may lead the Hotelier to ask the Customer to leave the establishment.
Safe deposit boxes are available in the rooms. The hotel declines all responsibility for valuables deposited in the safes.
In addition, any request by the Hotel to open a safe will be made under the Customer's responsibility. The hotel cannot be held responsible for any belongings left in the safe by the customer.
Luggage in the public areas of the Hotel is under the supervision and full responsibility of its owner.
In accordance with our general terms and conditions of sale, the rules governing theft in the Hotel are set out in articles 1952 to 1954 of the French Civil Code. By way of contractual limitation, in the event of theft of objects from the room or within the Hotel grounds, the damages due to the traveler are limited to the equivalent of the room rental price per day.
Hotel staff are in no way responsible for letters and parcels sent to Customers staying at the Hotel. The Customer must ensure that they are collected directly, if necessary.
Any health problems (circulatory, cardiac or respiratory problems, allergies, asthma, etc.) or pregnancy must be reported to the hotel.
With regard to parking for guests' vehicles, the hotel offers parking in a private, secure, but unguarded parking lot. The hotel declines all responsibility for any loss or damage to vehicles in the parking lot.
Reservation and Payment
All reservations are subject to the terms and conditions of the offer.
All services must be paid for in full by the Customer.
The Customer shall pay room bills and incidental expenses at the intervals specified by the Hotel, and at the latest when leaving the room at the end of the stay.
Prohibitions
For safety reasons and out of respect for everyone, smoking (cigarettes, chicha, etc.) and vaping are strictly forbidden inside the hotel, except in designated areas. In accordance with the provisions of the French Public Health Code, which sets out the conditions for the application of the ban on smoking in places designated for collective use, smoking in the Hotel exposes the Customer to the fine stipulated for third-class offences, or to prosecution.
Penalties equal to a maximum of the price of the room booked may be applied if the Customer fails to comply with the sign prohibiting smoking in the room. In addition, a cleaning fee of 200 euros per room may be charged by the Hotel to the Customer in the event of non-compliance.
Lastly, repair costs may be charged if fire detectors are tampered with or damaged.
For obvious safety reasons, it is forbidden to use gas or electric appliances such as stoves, hotplates, etc. in the rooms. The equipment provided to the customer in the room must be used in accordance with its intended purpose.
It is strictly forbidden to bring into the rooms or any other part of the establishment any illicit and/or dangerous objects or substances, any type of object or toy having the appearance of a firearm, or any type of object or toy likely to disturb the peace and quiet of other Customers (megaphones, horns, etc.).
The Customer must not bring drinks or food from outside sources, unless expressly authorized by the Hotel in advance, or unless it is food for infants or young children.
It is forbidden to run, roll (skates, scooters, etc.) or shout in the establishment, day or night, or to behave in any way that could cause harm to Hotel Guests, Hotel staff and/or the Hotel's reputation.
It is forbidden to take photographs of other hotel occupants or staff, except with the express agreement of the persons concerned.
Pets
Pets are not allowed.
Forgotten Items
Items left behind by the customer may be sold under the conditions laid down in the Law of March 31, 1896. If the customer wishes to return his personal effects, the shipping costs will be paid by the customer. These shipments must be tracked and insured for valuables.
Damage
Any damage caused in the room or in the various areas occupied during the stay may be billed directly to the customer.
Nuisances
For the respect and rest of other customers, customers and accompanying persons must ensure that they do not slam doors or make noise, particularly between 10 p.m. and 8 a.m.
Any neighbourhood noise caused by the behaviour of a Customer, a companion or an animal under the Customer's responsibility, may lead the Hotel Owner to ask the Customer to leave the establishment, without the need for acoustic measurements, if the noise is such as to disturb the peace and quiet of the Customer (art. R-1334-30 and R-1334-31 of the French Public Health Code). Any compensation offered to a third party as a result of noise caused by a Customer may be invoiced.
A hotel room is a place of rest, where any form of commerce is strictly forbidden. It is also forbidden to cook in them.
Security
For your safety, this establishment is under video surveillance (Code de la sécurité intérieure, articles L251-1 to L255-2 & R251-1 to R253-4). Customers must comply with safety instructions in the event of an incident or in accordance with current regulations.
Skulduggery
Skulduggery is an offence characterized by the consumption of goods or services for which a charge is made:
Knowing you are unable to pay, or being deliberately determined not to pay,
While pretending to be willing to pay.
The Hotel will take legal action against the Customer in the event of skulduggery. This offence is punishable by 6 months' imprisonment and a €7,500 fine in addition to damages.
Acceptance of hotel rules
The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the general terms and conditions of sale, the house rules and the special conditions.
Sanctions
Failure to comply with the above provisions will result in immediate termination of the contract, and financial penalties may be applied.
As a consequence of non-compliance with the Hotel's internal regulations, the Customer and all persons sharing his/her stay will be invited to leave the Hotel without being able to demand any reimbursement.
In addition, the Hotel may refuse any future reservation, as well as any Hotel affiliated to it.
Customers are reminded that they may contact the Médiateur de la Consommation (consumer ombudsman) if they feel they need to contest the Hotelier's decision, by writing to Médiation du Tourisme et du Voyage - BP 80303 - 75823 Paris cedex 17 - Email: info@mtv.travel.
The Customer shall hold the Hotel harmless against any damage caused by violation of these rules.
